Shipping policy
Shipping Policy
Where We Ship
We currently ship orders within the United Kingdom. If you’d like to place an international order, please contact us before purchasing.
Processing & Handling Times
All orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays). You’ll receive an email confirmation once your order has been dispatched.
Delivery Timeframes
Orders are sent via Royal Mail. Estimated delivery times are:
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Royal Mail 1st Class: 1–2 working days
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Royal Mail 2nd Class: 2–4 working days
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Royal Mail Tracked 24 / 48: Available at checkout for tracked delivery
Please note that delivery times are estimates and may vary during busy periods.
Shipping Costs
Shipping costs are calculated at checkout and depend on your chosen delivery method.
Carriers Used
We use Royal Mail for all deliveries. Tracking details will be provided for tracked delivery options.
Tracking Information
If you select a tracked delivery service, you’ll receive a tracking number via email once your order has been dispatched.
Shipping Restrictions
We are currently unable to ship outside of the UK or to PO Box addresses. Please ensure all delivery details are correct to avoid delays.
Contact Us
If you have any questions about your order or delivery, please contact us at info@greenonthelanes.com. We aim to respond within 1–2 business days.